Refund policy

Return & Refund Policy

At HAVEN CRAFT, customer satisfaction is important to us. We aim to ensure that your order reaches you in good condition.

Returns

Customers may request a return within 7 days of receiving the product, subject to the product being eligible for return.

The product must be unused, undamaged, and in its original packaging, with all original accessories and tags, where applicable.

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide clear photographs or other requested information so that we can review the issue.

Refunds

Once the returned product is received and inspected, we will inform you whether your refund has been approved.

Approved refunds will be processed to the original payment method, subject to applicable payment-provider processing times.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable conditions. Any such restrictions will be mentioned on the product page where applicable.

Return Shipping

Return shipping arrangements and charges may vary depending on the reason for the return and the product involved.

Contact

For return or refund assistance, please contact us through the Contact Us section of our website.